Refund policy
Last Updated: January 09, 2026
At Pink Poise, we are committed to delivering luxury jewelry of exceptional quality and craftsmanship. Your satisfaction is important to us, and we carefully review all returns to ensure fairness and integrity. We want you to feel confident and delighted with every purchase.
If for any reason you’re not completely in love with your jewelry, we offer free returns to make your experience worry-free.
Returns Eligibility
We accept returns within 12 days of delivery, provided that:
- Items are unused, unworn, and unaltered
- All original packaging, tags, and certificates are included
- The item is in its original condition
Additionally, we offer a Return/Refund Policy for damaged or defective products, with claims accepted within 3 days of delivery. (That means, you must inform us any damage or defect of the product within 3 days of delivery.)
Final Sale Items
The following items are not eligible for return:
- Custom or personalized jewelry
- Items marked Final Sale
Free Return Shipping
- We provide complimentary return shipping on all eligible orders
- A prepaid return label will be supplied upon approval of your return request
How to Initiate a Return
- Contact our Customer Care team at Contact Us to request a return authorization
- Our team will guide you through the quick and easy return process
- Securely package the item and ship it using the prepaid return label from us
Refunds
- Approved refunds are issued to the original payment method within 7–10 business days after inspection
Pink Poise reserves the right to refuse any return that does not meet these conditions.